Privacy Policy

Effective Date: June 25, 2025
FIWB Solutions LLC
2810 N Church St, Num 969310
Wilmington, DE 19802

1. Introduction

FIWB Solutions LLC respects your privacy and is committed to protecting it through this privacy policy. This policy explains what information we collect, why we collect it, how we use it, and the choices you may have. By using our software, services, or website, you consent to this policy.

2. Information We Collect

We collect the following types of information from our users:

a. Personal Information

Full name
Email address
Billing and shipping addresses
Phone number (optional)
Payment information (handled by secure third-party providers)

b. Account and Licensing Data

License key activations
Purchase and subscription history
Login credentials (if applicable)

c. Usage and Technical Data

IP address and device identifiers
Browser and OS details
Crash logs, error reports, and performance metrics
Interaction logs within the software (if enabled)

3. How We Use Your Information

FIWB Solutions uses your data to:

Deliver, activate, and manage software licenses
Provide ongoing software maintenance and updates
Process payments and send transactional communications
Respond to support requests
Inform you about updates, security alerts, and feature changes
Enforce compliance with our Terms of Service
Prevent fraud, abuse, and unauthorized use

We do not sell, lease, or rent your personal information to third parties.

4. Software Maintenance and Communication

By using our software, you agree to receive maintenance updates and critical communications. These may include:

Patches and upgrades
Security notices
Important changes to pricing or functionality

Communications may be delivered via email or in-app notifications. You may opt out of promotional emails, but not essential service-related communications.

5. Data Sharing and Third-Party Services

We may share information with trusted third-party providers who perform services on our behalf, such as:

Payment processors (e.g., Stripe, PayPal)
Hosting and cloud infrastructure
Analytics tools

These providers are contractually bound to use your data solely to support FIWB Solutions’ operations and in compliance with applicable laws.

6. Data Retention

We retain your information for as long as necessary to:

Deliver services and maintain licenses
Meet legal and regulatory obligations
Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

7. Security

We use appropriate administrative, technical, and physical safeguards to protect your information. These include:

SSL encryption
Secure access controls
Data redundancy and backup
Monitoring and alerting for suspicious activity

However, no digital system is 100% secure. You use our services at your own risk.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access, review, or update your data
Request deletion of personal data
Object to or restrict certain data uses
Withdraw consent (where processing is based on consent)

Requests may be submitted to fiwbsolutions@outlook.com. We will respond as required by law.

9. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If we become aware of such data, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Material changes will be communicated via our website or directly via email. The date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions or concerns about this privacy policy or your data, please contact:

FIWB Solutions LLC
Email: fiwbsolutions@outlook.com
Website: www.fiwbsolution.com